Please fill out proper filters
Cancellation and Refund Policy
- Cancellation Policy:
- No-show & Force Majeure:
- No-show policy applies; exceptions for force majeure events upon review. Clearly communicated during booking, in confirmation emails, and on the hotel's website.
- Refunds and Modifications :
- Upon eligible booking cancellations, rebooking will be required and the rate adjustment and subject to availability of the room on the given date.
- Cancellation Window for booking through online booking engine:
- Guests can cancel their reservations made through the online booking engine if the scheduled check in time is 8 hours before the scheduled check-in time.
- Guests cannot cancel their reservations made through the self-check-in kiosk if the scheduled check-in time is less than 8 hours.
- Cancellation Process :
- Cancellations can be made by accessing the reservation through the self-check-in booking engine.
- Cancellation Allowable Frequency : Cancellations made are subject for rebooking up to 2 times only and the payment shall be forfeited if after 2 rebookings and not shown.
- Refund Process:
- Requests for refunds must be submitted within [2] working days of the transaction date.
Approved Refund Scenarios:
-
- Double Charge: If a guest is accidentally charged twice for the same booking, we will promptly refund the duplicate transaction amount.
- Technical Glitches: Refunds may be issued for payments affected by technical issues or errors in the payment gateway system.
